Experience Management the Qualtrics and Perceptyx way: Impact AI as a BIG factor making EX agile and more insightful
Employee experience, or employee listening, has gained currency in recent times, especially post DEIB push, Black Lives Matter, The Great Resignation, Quiet Quitting, Covid pandemic-led restrictions, and the Return to Work mandates, creating mixed reactions and loads of challenges and opportunities for staff and firms together. Qualtrics and Perceptyx are market leaders in EX and CX, with recent reports capturing various aspects of EX and CX, particularly with the advent of AI making analytics easier and quicker, capturing sentiments, emotions, drives, and other human and social factors impacting performance at work. Qualtrics is a large platform with AI capabilities that rightfully claims its capabilities as -- All-in experience management, amplified with trusted AI Certain snapshots below and comments that follow- Snapshots and details have been taken from the 2024/25 EX reports by Qualtrics and Perceptyx. You can find them on their websites. Perceptyx captures data from...
