Monday, November 20, 2023

Employee Experience Models-Various experts and leading firms who treat EX as one key Business Metric

Take action on employee feedback:

Collecting employee feedback is meaningless without action. If people go through the trouble of filling out a survey, but nothing in the organization changes, they’re likely to get what Didier Elzinga, CEO of Culture Amp, calls “lack-of-action fatigue.”

After computer software non-profit Mozilla had to undergo a round of pandemic layoffs, the company’s HR team decided to run a pulse survey to check employee engagement. The results revealed employees were exhausted, frustrated, stressed, and (most curiously) less likely to believe Mozilla had career development opportunities for them.

Employee experience | Qualtrics

1. Employee Experience/ Definition of Employee Experience - Gartner Human Resources Glossary

Employee experience is the way in which employees internalize and interpret the interactions they have with their organization, as well as the context that underlies those interactions.

According to Gartner research, only 13% of employees are fully satisfied with their experience.

2. Drive engagement and reduce unwanted attrition with Qualtrics/ Employee experience | Qualtrics

Qualtrics Employee Experience lets you measure employee engagement and sentiment across the entire life cycle — from recruitment to exit.

3. In an era of workplace upheaval, companies that create tailored, authentic experiences strengthen employee purpose, ignite energy, and elevate organization-wide performance. This time it’s personal: Shaping the ‘new possible’ through employee experience | McKinsey

‘Moments that matter’

Once EX designers, working closely with employees, create personas, they can then define “moments that matter.” These steps in an employee life cycle are inflection points that, if designed well, can create a disproportionate uplift in experience. They also map pain points that can then be addressed.

What is employee experience?

From the moment prospective employees look at your job opening, to the moment they leave your company, everything that the workers learn, do, see, and feel contributes to their employee experience. For your organisation to master employee experience management, you must listen to your people at each stage of the employee lifecycle, identify what matters most to them, and create personalised, bespoke experiences.

“The employee experience is defined as the cumulative assessment of an employee’s interaction with your company and its people,” says Julian Lute, senior strategic advisor at Great Place To Work®.

“A positive employee experience is one where employees are trusted to do their jobs and have leaders who show them respect and are fair.” Julian explains the employee experience is important for organizations to weigh up, as it can determine how much effort employees give to the company, as well as how customers experience your products or services.

Employee Experience

With the right employee experience strategy, you can boost your ability to attract, engage and develop high-performing employees.

Gallup's Employee Experience Practice helps you align your employees' experiences with your company's purpose, brand and culture, so every interaction they have with you is authentic and sustainable -- inspiring employee commitment and improving your company's performance.